I was originally put in touch with ASAP in May 2013 by Job Centre Plus. At the time I was really struggling financially and both my mental and physical health were not good. I was having particular difficulty understanding and complying with the many letters and forms that were being sent to me at that time. Most of the letters I got were put into the too difficult drawer and forgot about. As a result I was constantly having problems with the DWP and the Council. My income was non – existent and I was in danger of losing my council flat.
From the start it became clear to me that ASAP was an organisation that understood the problems that veterans have and importantly in my opinion were able not only to give advice but also to support me whether it was explaining the contents of a letter, filling in a claim form with me or speaking to people on my behalf. Having ASAP behind me gave me the encouragement and confidence to persevere even when things went wrong. Nothing was too much trouble and where necessary they referred me on to other organisations that could help.
It’s been a long and bumpy road since May 2013 and my life is still far from perfect but I am getting there. My situation is certainly a great deal better as a result of being put in touch with ASAP. I have a roof over my head, I am in receipt of the correct pension and Benefits and I even have my Veterans Badge. The advice and especially the support that I have received from ASAP has been first class and I cannot thank them enough for what they have done for me.